Category Archives: lothian regional transport

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That lack of information

I dropped an email to Lothian Buses suggesting they should have some decent signs up on the stops near me which are out of use due to roadworks and got a reply saying they put them up last week. I use them everyday and I never saw any and since a number of folks have been waiting at the stops this week oblivious I’m not the only one. If they are there then they are pretty poorly placed since no-one seems to have spotted them – even this morning I had to tell someone standing at my regular spot that they had to go along several stops to another street to get the diverted service. Still, on the positive side, as I headed to a different street to get one of those diverted buses this morning I saw one I usually get just picking away as I approached. Because of the diversions it is hard to work out when they will come, so it is annoying to miss one and have no idea how long it might be till the next. And then the very friendly driver saw the heavy traffic ahead, recognised me, opened the door and beckoned me in. So praise this time round for a very friendly service and isn’t it nice the way when someone unexpectedly does something like that for you it puts you into a much better mood for the whole day?

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Lack of information

Road work signs have sprung up on the main road near me in the last week announcing that a chunk of this very busy road would be closed from Monday for quite some time for major repairs. Since this is one of the main routes for this side of the city I assumed this could have a major effect on the bus service. The sort of major effect that would mean the local bus company would put up some information on the affected stop to say, sorry, you can’t get a bus from here, you must head over several streets to this point to meet the diverted services. You’d think that. But not, Lothian Regional Transport never bothered their arse and even this morning there were folk standing at stops where no bus was going to come, not a single sign to be seen to tell them there was no service. If you went to their website then dug around in the news section you can find out this information; fine for me, but I am guessing not every single passenger who uses this busy route was able to do this, or even knew to do it – and they shouldn’t have to since it should be posted on the bus stops taken out of service during the work. Piss poor customer care.