Lack of information
Road work signs have sprung up on the main road near me in the last week announcing that a chunk of this very busy road would be closed from Monday for quite some time for major repairs. Since this is one of the main routes for this side of the city I assumed this could have a major effect on the bus service. The sort of major effect that would mean the local bus company would put up some information on the affected stop to say, sorry, you can’t get a bus from here, you must head over several streets to this point to meet the diverted services. You’d think that. But not, Lothian Regional Transport never bothered their arse and even this morning there were folk standing at stops where no bus was going to come, not a single sign to be seen to tell them there was no service. If you went to their website then dug around in the news section you can find out this information; fine for me, but I am guessing not every single passenger who uses this busy route was able to do this, or even knew to do it – and they shouldn’t have to since it should be posted on the bus stops taken out of service during the work. Piss poor customer care.